Frequently Asked Questions
We use Express Mail Service, TNT Express and FedEx which is safe and speedy.
Yes we do ship worldwide, however all customers are responsible to get his/her e-liquids & disposable pods into his/her country since laws vary from a country to another.
We are happy that our delivery rate is approximately 95%.
Our shipments arrive to destination country approx. within 3-5 business days (not delivery to Buyer). Because we cannot have any information about delivery time for local postal service as well as customs procedures.
Some local customs starts the customs clearance process late and unfortunately we don’t know the reason.
So, all customers must be aware of their local customs laws about purchasing online e-liquids from overseas countries by post before place an order.
Please read our Shipping Policy for details.
We support most of payment methods as below;
TAXES & DUTIES
All products come with Excise stickers, proving that taxes (customs duties, VAT, Excise tax) were paid in source country.
Please be aware that your delivery may also be subject to customs duties and taxes, over which we have no control, and which MUST be borne by you.
So, all customers must be aware of their local customs laws about purchasing online e-liquids from overseas countries by post before place an order.
Please read our policies for details;
Shipping Policy
Terms&Conditions
DIRECTLY OFFICIAL RETAILERS
We are procuring all products directly and only from Official Retailers and directly shipped use drop shipping service.
Our headquarters in Montenegro and shipments are completed from Non-European countries.
So, all customers must be aware of their local customs laws about purchasing online e-liquids from overseas countries by post before place an order.
HitCigars Vape Club is a Corona Group brand. We have been working on cigar, tobacco and e-cigarette market since 2010 and only purchasing from Official Importers and directly shipping to you.
So you can always place an order on our website with safety.
We don’t declare orders as a “Disposable Pods” or “Vape” on the Customs Declarations, due to customs problem you may experience.
If you want it to be declared your special declare (We can not declare “Disposable Pods” or “Vape”), please add it to the NOTE section in checkout.
If you don’t agree please do not place an order.
All customers must be aware of their local customs laws about purchasing online e-liquids & disposable pods from overseas (non-EU) countries by post before place an order.
Orders may also be subject to customs problems and some countries’ customs don’t accept e-liquids products and mark as “Return to Sender. Item contains prohibited contents”. So your order will be rejected and returned. Please read Return Policy for details.
When we accept payment, we start to shipment process within 1 day.
So, if customer wants to cancel paid order should contact us via email before shipment.
Your request will be done asap.
Please note that;
If the customer does not contact within 1 day and order has been shipped, it cannot be cancelled.