Return
Our aim is your satisfaction. In case you are not satisfied with your order, you should contact us within 14 days of receiving your order.
Goods must be returned undamaged in their original packaging and by unit of packaging. All returns must be sent by local Official Postal Service.
Buyer bears the shipping cost for return. Please contact us for details.
* If customer denies to pay the customs duties and taxes applied, customer can return the product back to us for refund. Please read the REFUND section for details.
* If the shipment is held at customs due to local e-liquids & vape import rules, customer is responsible to contact customs office and return the shipment back to us. Please read REFUND section for details.
Refund
Shipping charges are non-refundable. Refunds are only applied to products that are returned to our facility. Only 80% of your total order excluding shipping fees will be refunded to you within 2-3 business days. If the return of your package incurred any types of return fees or duty fees, those charges will be deducted from your refund for the returned items.
In order to receive a refund for your order;
1. Ordered product must be out of stock after the payment for any reason. (Stocks are updated continuously) Full Refund
2. If customer wants to cancel order after completion of payment, a partial refund is being made due to fees (payment provider fee and refund fee) being deducted from customer’s payment, which is applied by payment provider and bank. Fees may vary depending on the payment method customer chooses. Partially Refund
3. If order is not delivered to customer and returned to sender by postal service due to customers faults (wrong or missing address, wrong or missing zip code, wrong name, delivery failure, receiver did not answer, etc.), we offer two options to our customer;
Partially Refund: Only 80% of total order (excluding shipping fee, payment provider fee and refund fee) will be refunded.
Reship: Customer will need to bear the shipping fee and extra fee in order to re-ship. Please contact us about the details.
4. If customer refuses the delivery (due to applied customs duties, tax, etc.) customer is responsible to return the order back to sender. Products will be checked after return by our experts.
We offer two options to our customer;
Partially Refund: Only 80% of total order (excluding shipping fee, payment provider fee and refund fee) will be refunded.
Reship: Customer will need to bear the shipping fee and extra fee in order to re-ship. Please contact us about the details.
5. We cannot be held responsible for seizure any caused by Customs offices.
So all customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order.
We cannot send a replacement package or refund.
*** If the shipment is held at customs due to local tobacco import rules, customer is responsible to return the products back to sender. Products will be checked after return by our experts.
We offer two options to our customer;
Partially Refund: Only 80% of total order (excluding shipping fee, payment provider fee and refund fee) will be refunded.
Reship: Customer will need to bear the shipping fee and extra fee in order to re-ship. Please contact us about the details.
*** If the shipment is not returned to sender payment will not be refunded. No Refund
Lost & undelivered packages
Lost or undelivered packages are not the responsibility of vape.hitcigars.com, and any issues arising from packages/shipments not received must be resolved with the postal carrier in use. vape.hitcigars.com strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 24 hours of the last tracking update. Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. vape.hitcigars.com is not responsible for any and all costs associated with erroneous and incorrect address submissions inputted by the user.
Please note that, vape.hitcigars.com holds rights to re-ship or refund per terms above.
Cancelation
If customer wants to cancel order (before the order is not shipped) just send email to [email protected] about your cancel request. Your request will be done asap.
Chargeback Policy
In order for a customer to ask for a chargeback from their bank, vape.hitcigars.com should not be obeying any of the rules stated above and this situation must be proved by valid documents to customers’ own bank. Any fraud attempts are subject to legal action taken by vape.hitcigars.com and its legal representatives against responsible individuals.
Please be aware that by accessing and using this website, you accept these all terms and conditions above.
If you do not agree these terms and conditions or any part of them, do not use this website.
For any assistance, comments or recommendations, please contact us at [email protected]
All messages must be written in English.